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Essence Vault

How Essence Vault Collected 360,000 Emails in One Month with 33% Sign-Up Rates Using Alia’s Popups

Essence Vault, a UK-based fragrance brand, turned to Alia during BFCM to maximize their record-breaking traffic. In just one month, they collected 360,000 emails and 285,000 phone numbers, achieving sign-up rates of 33% for email and 26% for SMS. Over three months, they captured more than 500,000 leads—fueling growth and enabling advanced segmentation through zero-party data.

33%
Email sign-up rate (up from 11%)
26%
SMS sign-up rate (up from 4.2%)
360,000 emails + 285,000 phones
Collected in 1 month
514,000 emails + 403,000 phones
Collected in 3 months

The transition process could not have been easier! The team at Alia was great at managing the process and worked with myself and our designer to make sure everything was looking and sounding like we wanted it to.”

Alia completely transformed our lead capture strategy, and the results have been incredible. We achieved higher sign-up rates, hundreds of thousands of sign-ups, and an experience that drives more conversions every day

Jacob Swallow
Essence Vault

The Challenge

Struggling with Low Sign-Up Rates and Limited Customer Insights

  • Reliance on Postscript limited popup design & performance
  • Email sign-up rates stuck at 11% and SMS at 4.2%
  • No advanced segmentation or zero-party data collection
  • Couldn’t personalize offers or nurture flows effectively
  • Needed a solution to capture surging BFCM traffic

“Postscript’s system was fairly limited in design, which held us back from truly maximizing our sign-up rates.”

Jacob Swallow
Essence Vault

“Alia really opened my eyes to what was possible. We collected 290,000 zero-party data submissions from our shoppers to figure out what gender they are buying for, which was pretty valuable to us. “Many brands turn off their popups during Black Friday, but you’re missing out on what’s likely the most visited day of the year. We didn’t want to do that.”

Solution – Hello Alia

Maximizing Conversion Opportunities

  • Visually engaging popups boosted conversion rates
  • Zero-party data captured (gender insights, purchase intent)
  • Transition from Postscript → Alia was seamless with white-glove service
  • Tailored automations kept popups live and optimized during BFCM
  • Alia’s team supported strategy + implementation end-to-end

“The design tools are really powerful, and the testing capabilities are strong.”

Alia’s popups helped us capture more leads along with the right data. We have started with gender, and now we’re considering branching out. Having someone there to assist our team and push the boundaries was very handy.”

“We didn’t want to turn off our popups during Black Friday. We kept them live and it was one of the first things customers saw, driving conversions instantly.”

33% Email Sign-Up Rate & Over
500,000 Leads Captured

Key Performance Metrics

Email Sign-Ups:

11% → 33%

SMS Sign-Ups:

4.2% → 26%

Lead Volume:

360K emails + 285K phones in 1 month

BFCM Surge:

200K emails + 160K phones in 9 days

3-Month Totals:

514K emails + 403K phones

“We saw our email sign-up rate jump to 33% and SMS to 26%, numbers we never thought possible.”

Additional Benefits

  • Massive scale: Over half a million leads added in three months
  • Deeper insights: 290K zero-party data submissions collected
  • Black Friday readiness: Conversions surged during peak traffic
  • Sustained growth: New foundation for personalized lifecycle campaigns

One day alone brought in 30,000 visitors, and Alia helped us turn that into real leads. We never expected the numbers to go this high. In just a few months, we added over half a million emails to our database.”

Your Success Story
Starts Here

Join brands like Vessi using Alia to triple signups, collect zero-party data, and drive millions in revenue from welcome flows without any additional work from your team.