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JOI

How JOI Increased Email Sign-Ups by 36% and Boosted Purchases by 21% with Alia’s Educational Popups

JOI, the plant-based food brand known for clean-label non-dairy concentrates and creamers, needed a more effective popup solution after Amped was acquired by Mailchimp. With Alia’s interactive, educational popups, they increased email opt-ins by 36%, achieved a 21% purchase rate post-signup, and unlocked stronger customer engagement.

15.4%
Email opt-in rate achieved
+36%
Increase in email opt-in rate vs. prior tool
21%
Purchase rate after signup
6.6%
SMS opt-in rate maintained

The transition process could not have been easier! The team at Alia was great at managing the process and worked with myself and our designer to make sure everything was looking and sounding like we wanted it to.”

Switching to Alia has been a game changer for us. The educational popups boosted our sign-up rates by 35% and led to a 15% increase in email-driven revenue. Alia has empowered us to engage more deeply with our customers, making it easier for them to make informed decisions. I highly recommend Alia for any brand looking to drive growth.

Hector Gutierrez
Founder & CEO
JOI

The Challenge

Integration Issues & Low Engagement with Amped

  • After Amped was acquired by Mailchimp, JOI needed a new popup solution that integrated seamlessly with Klaviyo.
  • Existing tools captured emails but didn’t provide educational value.
  • Email growth slowed and engagement lagged.
  • Lack of customer education limited conversions and hurt trust.

“It was them being purchased by Mailchimp and me not wanting to use Mailchimp.”

Hector Gutierrez
Founder & CEO, JOI

“Amped was a pretty simple model in terms of limitations for the customer. Having site visitors provide us with their information is hugely beneficial to our revenue and acquisition costs. Amped solved a problem with its efficiency of collecting emails, but I think Alia is taking it further by creating a better engagement and educational opportunity for the customer.”

Solution – Hello Alia

Interactive, Education-First Popups

Alia x JOI casestudy

  • Educational popups guided visitors through product information, building trust.
  • Seamless integration with Klaviyo → personalized lifecycle marketing.
  • Dual function: data collection + product education.
  • Allowed JOI to ask for contextual information and personalize nurture flows.

“I like the widget-style educational format as opposed to just a two-dimensional collecting of emails.”

With Alia, we can educate the customer more than what we were doing with Amped. Alia is taking it further by creating a better engagement and educational opportunity for the customer. The educational popups not only facilitated better data collection but also helped address potential customer questions about JOI’s products. “With Alia, we can educate our customers effectively, leading to more informed purchasing decisions.”

Higher Opt-Ins & Stronger Conversions

Key Performance Metrics

Email Opt-In Rate:

8.5% → 11.6% (+36%)

Purchase Rate:

21% post-signup

SMS Opt-In Rate:

6.6% (consistent with prior tool)

Revenue Impact:

+15% increase in email-driven revenue

Thanks to Alia’s engaging popups, we’ve seen a 21% purchase rate after signup, which is a game changer for us.”

Additional Benefits

  • Better engagement: Popups educated customers while collecting data.
  • Improved trust: Visitors received contextual product education.
  • Seamless adoption: Smooth integration with Klaviyo.
  • Higher quality leads: Opt-ins converted at stronger rates.

Our email opt-in rate has jumped to 11.6%, which is a huge improvement compared to what we were getting before. Switching to Alia has been a game changer for us. The educational popups boosted our sign-up rates by 35% and led to a 15% increase in email-driven revenue.”

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