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How MASA Chips Achieved 127% Signup Growth & 64x ROI with Alia

MASA Chips, the flagship brand of Ancient Crunch, moved from a generic Klaviyo popup to Alia’s interactive, education-first experience. The result: 127% growth in signups, 46% higher purchase rates, and a 64x ROI.

127%
Growth in popup signup rate
2.1x
Increase in new shopper purchases
46%
Growth in purchase rate
29%
Same-session purchase rate after signup
TL;DR

The Full Story in 60 Seconds

Challenges

  • Previously relied on a generic Klaviyo popup offering only 10% off with no brand storytelling
  • No customer education or engagement built into the popup experience
  • Limited room to grow sign-ups and purchase rates beyond a basic discount

Solution

  • Switched to Alia for a gamified, educational popup experience
  • Kept 10% off upfront, added up to 20% off for completing a personalized learning journey
  • White-glove onboarding with complementary A/B testing and content optimizations

Results

  • Sign-up rate grew by 127%
  • 3.2x increase in total signups
  • 2.1x increase in new shopper purchases
  • 46% growth in purchase rate
  • 29% same-session purchase rate after signup

With such a captive audience, it's easier for us to pitch what makes our product good, and the results speak for themselves -- our opt in rates now crush the Klaviyo popup.

Steven Rofrano
CEO and Co-Founder of Ancient Crunch

CHALLENGES

Before switching to Alia, MASA was relying on a traditional Klaviyo popup offering 10% off in exchange for contact information. While the setup delivered a baseline of signups and purchases, the experience was generic and had a clear ceiling.

The generic Klaviyo discount popup only goes so far.

A static discount popup couldn't communicate what made MASA different — the real ingredients, the founder story, the mission behind the brand. There was no way to educate visitors, address purchase hesitations, or build any real connection before asking them to buy.

MASA's product has a strong underlying educational component, and their founder story is a core part of what resonates with customers. A generic popup offered no way to leverage that — every visitor saw the same offer with no personalization or engagement beyond the initial discount.

With sign-ups and purchase rates plateaued, the team knew there was meaningful revenue being left on the table. They needed a popup experience that could reflect their brand, tell their story, and build genuine purchase intent.

It's for a problem everyone faces, which is how to increase the number of email/sms list signups on the website. The generic klaviyo discount popup only goes so far.
Steven Rofrano
CEO and Co-Founder of Ancient Crunch

SOLUTION

MASA switched to Alia keeping their existing 10% off signup offer as the entry point — but building a richer experience around it. After signing up, shoppers are invited to unlock up to 20% off by completing a short, personalized learning journey about the brand, its story, and what makes MASA chips different.

"I was only hesitant because setting up new tools is always a pain, but the team held our hand every step of the way."

Their early Alia setup prioritized:

A gamified, education-led popup offering up to 20% off for engaging with brand content

A personalized learning journey letting shoppers choose how they want to engage with the brand

Customer education embedded directly into the popup flow, answering purchase hesitations before they arise

A fully customizable experience designed to reflect MASA's brand identity and founder story

Rather than relying on a single static popup, the experience was designed to be flexible and built to improve over time.

From the start, the Alia team provided complementary A/B testing and optimization support — adjusting content and redesigning the popup to push performance further without placing the burden on MASA's internal team.

They tested different aspects of the popup experience, including:

Popup copy and messaging around the brand story and ingredients

Discount structure and incentive framing — 10% upfront vs. up to 20% for completing the learning journey

Content and flow of the learning journey steps

Design elements and layout to better match MASA's visual identity

The 10% off signup and the extended learning journey were structured as distinct moments in the flow, allowing each to be optimized independently and reducing friction for first-time visitors.

Alia's hands-on support meant MASA could stay focused on their product while the popup experience continued to improve in the background.

I was only hesitant [about Alia] because setting up new tools is always a pain, but the team held our hand every step of the way.
Steven Rofrano
CEO and Co-Founder of Ancient Crunch

127% Growth in Sign-Up Rate, 3.2x More Signups, and 46% Higher Purchase Rate

Key Performance Metrics

Sign-Up Rate:

+127% growth in popup sign-up rate

Total Signups:

3.2x increase in total signups

Purchase Rate:

+46% growth in purchase rate

Same-Session Purchases:

29% purchase rate after signup in the same session

Additional Benefits

  • Captive Audience for Brand Storytelling: An engaged, learning customer is far easier to convert — MASA can now pitch what makes their product great at exactly the right moment.
  • Stronger Brand Identity: The popup now reflects MASA's unique story and mission, something a generic discount popup never could.
  • Enhanced Retention Potential: Educated customers who connect with the brand are more likely to return and stay loyal.
  • Meaningful Revenue Impact: The improvements have driven tens of thousands of dollars in incremental monthly revenue.

Alia is the first saas company that has ever cold emailed me with a pitch I found interesting.

With such a captive audience, it's easier for us to pitch what makes our product good, and the results speak for themselves -- our opt in rates now crush the Klaviyo popup.

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