1. User sentiment
| Feature |
Alia |
Poptin |
| User ratings |
4.9/5 (107 reviews on Shopify App Store) |
4.9/5 (300 reviews on Shopify App Store) |
| Common praise points |
"Actually works" simplicity; fast ROI (days not months); genuine education-first approach; white-glove support; "set it and forget it" AI optimization |
Simple, intuitive setup; effective exit-intent popups; flexible customization; fast, hands-on support; smooth Shopify integration. |
| User critiques |
Limited to Shopify only; higher starting price point ($100/mo); fewer template options than competitors |
Setup quirks and minor bugs; limited wheel features; some learning curve; support varies on busy days; free plan restrictions |
| Migration patterns |
Heavy inflow from Klaviyo, Privy, Justuno, OptiMonk; brands cite "finally found popups that convert without discounts" as key reason; Amped refugees after Mailchimp acquisition |
Agencies and SaaS companies adopting Poptin for email capture & engagement |
| Retention indicators |
High stickiness once implemented; brands report 3-5x ROI maintaining long-term usage; "wouldn't consider switching" sentiment common |
Case studies show recurring gains, repeated and continued usage: months-long use with ongoing popup creation, A/B testing, and multi-campaign reliance |
| Support responsiveness |
"Best support in Shopify ecosystem"; live chat + Slack channel access; free onboarding calls; CSM feels like "part of the team" |
Fast and responsive customer support; easy onboarding; standard support on lower tiers |
Poptin earns praise for its easy setup and flexible customization, but users note minor bugs and feature limits. It suits small teams that value simplicity, though support responsiveness can vary by tier.
Alia, on the other hand, stands out for its “actually works” simplicity, fast ROI, and white-glove support. Merchants appreciate its Shopify-native feel, Slack-accessible CSMs, and high retention—brands report 3–5x ROI and long-term usage without switching.
MiHIGH saw 5X more signups per day and $600K in revenue after rethinking popups with Alia
18%
EMAIL OPT-IN RATE (UP FROM 6%)
$600K
IN SALES IN 30 DAYS
Caleb Madsen
VP of Growth, WIN Brands Group
“
Alia completely changed how we approach popups
— turning a standard opt-in into an engaging, educational experience. The results were immediate:
higher sign-ups, more conversions, and $600K in sales in just 30 days.
2
Launch first popup in 5 minutes
Read complete case study here →
2. Design & user experience
| Feature |
Alia |
Poptin |
| Template library |
Dozens of production-ready templates in a built-for-Shopify popup editor |
Wide selection of fully responsive popup and form templates across many formats |
| User interface |
Shopify-native UX, familiar merchant interface |
Drag-and-drop editor with no coding required; multi-platform compatibility |
| Customization options |
Custom fonts, code, translation, localization and advanced triggers for Shopify stores |
Multiple popup types (lightbox, bar, fullscreen, gamified) and forms with customization and targeting rules |
| Mobile experience |
Templates are automatically mobile-friendly |
Fully responsive and mobile-optimized across all devices |
| Best for |
Shopify stores wanting conversion-focused, educational popups with AI optimization |
Multi-platform businesses needing variety in popup formats and broad compatibility |
Poptin delivers a clean drag-and-drop interface and broad template variety that helps brands launch popups quickly across multiple platforms. It’s ideal for teams seeking flexibility and fast execution, though the abundance of formats can mean extra setup time for consistent branding.
Alia, on the other hand, offers a Shopify-native experience that feels seamless to merchants. Every template is mobile-ready by default, and its AI-assisted customization focuses on performance, not just visuals. The result is a smoother workflow and higher conversion consistency—a purpose-built design system that favors results over endless options.
"
“We removed the quiz and the email popup—Alia outperformed them both.”
“Most North Americans see tea as a commodity—Firebelly is on a mission to change this. Alia allows us to customize and control a new customer's introduction to our brand. Alia is a clear win and we plan to keep testing new features.”
Firebelly Tea Team
Used by the President of Shopify
Read complete case study here →
3. Automation & site engagement
| Feature |
Alia |
Poptin |
| A/B testing and smart variants |
AI-driven automatic testing with optimized variant selection for conversion improvement |
Manual A/B testing supported — easy to set up and run variants of popups and forms. |
| Smart triggering/site engagement |
AI-powered timing, smart targeting, and optimized audience engagement |
Exit intent, time delay, scroll, on-click triggers; frequency control |
| Automation focus |
Designed for Shopify stores, focused on popups that convert and capture zero-party data via interactive flows |
Manual campaign management with rules and targeting options; more control, less autonomous automation |
| Best for |
Merchants wanting hands-off optimization with automated processes |
Users preferring manual control over popup timing and display rules |
Poptin keeps things simple with manual A/B testing and straightforward trigger controls like exit intent or time delay—great for small teams who like hands-on management. But since everything runs on user-set rules, it needs more ongoing attention to stay optimized.
Alia takes the opposite route: its AI-driven automation handles testing, targeting, and timing automatically. Built for Shopify merchants, it focuses on popups that convert fast and capture zero-party data without extra setup. The result is an easy, “set it and forget it” workflow that keeps performance climbing while you focus on the bigger picture.
"
“Alia transformed how we engage with our customers by seamlessly them both.”
The results speak for themselves—significant growth in both revenue and email sign-ups.”
Read the case study here →
4. Performance & site optimization
| Feature |
Alia |
Poptin |
| Site speed impact |
Built for Shopify; optimized to load instantly without slowing store performance |
Mobile responsive design; optimized for fast loading across platforms |
| Analytics & tracking |
Includes conversion analytics and performance tracking for popup campaigns |
Visual stats for visitors, views, and conversion rates over specific timeframes |
| Optimization focus |
Prioritizes Shopify site performance and seamless in-store integration |
Emphasizes fast, lightweight implementation via optimized script to minimize performance impact |
| Best for |
Shopify stores prioritizing site speed and conversion |
Businesses needing quick deployment with minimal technical overhead, while mindful of site speed |
Poptin delivers a quick setup and lightweight performance — its scripts load fast across devices and work well for teams needing speed without tech overhead. The built-in visual analytics help track performance easily, though they’re more surface-level than deep.
Alia is purpose-built for Shopify, offering instant load speeds and native conversion analytics that don’t compromise store performance. It’s ideal for brands wanting Shopify-level smoothness with popup data built into everyday operations, not just as an add-on.
"
"Switching to Alia was a seamless experience , and we’ve never looked back.
Their optimized popups have not only improved our opt-in rates but also allowed us to better engage and segment our audience with ease."
Margaret Fortner
SVP of Marketing
Read complete case study here →
5. AI-powered features
| Feature |
Alia |
Poptin |
| Automated testing |
Automatically generates and tests multiple popup variants |
A/B testing available; tests are user-configured rather than AI-generated |
| Smart optimization |
AI-powered smart triggering learns from traffic and behavior |
Supports triggers like exit-intent, time delay, scroll depth |
| Content intelligence |
Optimizes popups for brand story and conversion, not just discounts |
Broad customization of popup types and triggers; manual setup and optimization |
| Automation level |
Highly automated for Shopify: AI testing, smart triggers, and self-improving popup performance |
Manual setup required; offers user-controlled optimizations rather than autonomous AI flows |
| Best for |
Merchants wanting mostly hands-off automation of their popup optimization |
Teams preferring manual control over popup optimization and testing |
Poptin gives users full manual control over popup setup and testing — great for teams that like to tweak every variant. You can customize triggers, timing, and content freely, but everything relies on manual input rather than automation.
Alia goes the smarter route: it automatically tests multiple popup versions, learns from visitor behavior, and continuously improves performance. Its AI-driven optimization means better results without constant monitoring — perfect for Shopify merchants who prefer hands-off automation that keeps improving over time.
6. Targeting & personalization
| Feature |
Alia |
Poptin |
| Data collection |
Zero-party capture via mini-quizzes, multiple-choice, and free-text; sync to ESP/SMS |
Collect visitor behavior and display pop-ups based on scroll, time, pages visited, etc |
| Targeting options |
Target by page, geo, traffic source, UTM, and moreTarget by page, geo, traffic source, UTM, and more |
Advanced targeting by traffic source, geography, date/time, page URL; new vs returning visitors |
| Personalization |
Uses smart triggers and AI testing to adjust timing and content |
Manual personalization using rules, segmentation, and frequency settings |
| Visitor management |
Auto-suppress popups for existing subscribers (cookies/ESP detection) |
Frequency control and visitor targeting options |
| Best for |
Shopify brands prioritizing zero-party data and education-led signup flows |
Businesses needing manual control over targeting and visitor segmentation |
Poptin lets you build highly tailored targeting campaigns — ideal if you like having manual control. You can trigger popups by scroll depth, visit history, or traffic source and fine-tune how often each visitor sees them. It’s flexible but hands-on, requiring time to manage rules and segmentation.
Alia, on the other hand, simplifies personalization with AI-powered timing and zero-party data collection via quizzes and forms. It automatically syncs this data to your ESP/SMS tools and suppresses popups for existing subscribers. Perfect for Shopify brands that want smart, self-adjusting campaigns without having to constantly tweak settings.
"
With Alia, we've seen a massive lift in new customer acquisition—
Sign-ups are up 260%, and we’ve exceeded our Black Friday revenue goal by 25%."
Conor Gallagher
Founder of Kensington House Media
Read complete case study here →
7. Integration ecosystem
| Feature |
Alia |
Poptin |
| Total integrations |
Focused Shopify ecosystem with key integrations |
50+ native integrations plus 1,500+ via Zapier and Integromat |
| ESP/SMS platforms |
Supports Klaviyo, Yotpo, Attentive, Omnisend, Sendlane, One Text, Contlo |
Integrates with many platforms including Mailchimp, HubSpot, Klaviyo, ActiveCampaign, |
| Ecommerce compatibility |
Shopify exclusively with native integration |
Multi-platform: Shopify, WooCommerce, WordPress, Wix, Squarespace, Magento, BigCommerce |
| Analytics & tools |
Yotpo, Ground AI, Black Crow AI, Fermat |
Integrates with CRMs and many external platforms (via Zapier/Make) for analytics and lead flows |
| Best for |
Shopify merchants wanting deep, native integrations |
Multi-platform businesses needing extensive connectivity options |
Poptin gives teams plenty of flexibility with 1,500+ integrations via Zapier/Make, making it a strong choice for brands using multiple platforms like Shopify, WooCommerce, or WordPress. It’s great for connecting CRMs, analytics, and lead flow tools in one place.
However, this flexibility can come at a cost—setup can feel clunky, and performance sometimes depends on third-party tools staying synced. For smaller teams or non-technical users, it can quickly become overwhelming to manage.
Alia, on the other hand, is built exclusively for Shopify, offering plug-and-play integrations with Klaviyo, Yotpo, Attentive, and Black Crow AI. Everything works natively—no connectors, no lag, no maintenance. The result is cleaner data, faster automation, and fewer moving parts.
For Shopify merchants who’d rather focus on growth than tech setups, Alia delivers enterprise-level automation with none of the complexity.
Create achieved 200% more landing page sign-ups after seamless Amped migration
18%
EMAIL SIGN-UP RATE ACHIEVED
200%
INCREASE IN LANDING PAGE SIGNUPS
80%
OF TRAFFIC PREVIOUSLY UNTAPPED
Margaret Fortner
SVP of Marketing
“
"Switching to Alia was a seamless experience, and we've never looked back…
Their optimized popups have not only improved our opt-in rates
but also allowed us to better engage and segment our audience with ease."
2
Launch first popup in 5 minutes
Read the case study here →
8. Pricing & scalability
| Feature |
Alia |
Poptin |
| Pricing model |
Plans start at US $100/month (up to 20k visitors) |
Visitor-based pricing starting at $25/month for 10,000 visitors |
| Trial options |
14/30-day free trial with full feature access |
Free plan: 1,000 monthly visitors with basic features |
| Usage limits |
Pricing based on monthly site visitors; higher tiers available |
Visitor/pageview-based limits; tiered by visitor count and feature access |
| Best for |
Shopify merchants wanting predictable, all-in-one popup pricing |
Budget-conscious businesses needing affordable entry point |
Poptin offers an affordable entry point with plans starting at $25/month and a basic free tier, making it appealing for early-stage or budget-conscious users. However, pricing scales quickly with traffic and features, meaning costs can rise as brands grow.
Alia, though starting higher at $100/month, gives full-feature access upfront—no hidden tiers or locked tools. It’s a predictable, all-in-one pricing model built for Shopify merchants who prefer value and performance over constant upsells.
9. Support & resources
| Feature |
Alia |
Poptin |
| Onboarding |
Free whiteglove onboarding/setup support for all users |
Standard setup support; dedicated onboarding manager on Business plan |
| Support channels |
Live chat, email, Slack support, and dedicated Customer Success Manager (CSM) |
Chat and email support; premium support on Agency tier only |
| Trial support |
Full support during 14/30-day trial period (depending on plan) |
Email and chat support on free plan; enhanced support on paid tiers |
| Learning resources |
Help centre articles and onboarding tutorials available |
Self-service approach with basic documentation |
| Best for |
Shopify merchants wanting hands-on support from day one |
Self-sufficient teams comfortable with standard support |
Poptin offers basic chat and email support, with dedicated onboarding and premium help reserved for higher tiers. It’s fine for self-sufficient teams, but smaller users may need to figure things out solo using documentation.
Alia, by contrast, provides free white-glove onboarding and a dedicated Customer Success Manager (CSM) for every user. You get Slack, live chat, and full support even during trials, making it ideal for Shopify merchants who want hands-on, proactive guidance from day one—not just reactive help.